The PM Buddy Experience

Something You Have to 2C

At 2nd Chances, we believe choosing a contractor should be about more than simply completing a job. We want every Property Manager to enjoy an experience that is responsive, reliable and rewarding from the very first interaction. The PM Buddy Experience has been designed to support you at every stage of your journey with us.

Step 1
Get to Know Us
Step 2
Being Part of the PM Buddy Network
Step 3
When You Book Your First Job
Step 4
Thank You for Choosing Us

Your Journey with 2nd Chances

1

Get to Know Us

Whether you've registered your interest, completed one of our forms or simply replied to say you'll consider us for future work, you'll become part of the PM Buddy network.

As a welcome, you'll receive:
  • A complimentary welcome gift posted to you
  • Access to our instant quotation tools for removals and new furniture
  • Access to our LinkedIn newsletter, sharing practical industry updates and insights
  • Our PM Buddy Service Promise, including:
    • Same-day responses to emails and phone calls
    • A customer satisfaction guarantee
2

Being Part of the PM Buddy Network

As a member of our network you'll always receive:

  • Priority responses to calls and emails
  • Fast quotations
  • Assistance whenever you need advice or support
  • Exclusive promotions and special offers available only to PM Buddy members
3

When You Book Your First Job

From the moment you instruct us, our aim is to make your job as easy as possible. You can expect:

  • Immediate acknowledgement of your instruction
  • Same-day tenant contact to arrange access (where appropriate)
  • Booking confirmation
  • Regular progress updates
  • Professional, courteous operatives on site
  • Tenant Satisfaction Guarantee
  • Comprehensive completion report
  • Before and after photographs
  • Return Guarantee if anything has been missed
4

Thank You for Choosing Us

We genuinely appreciate repeat business and believe loyalty should be recognised.

  • Use us once during the year
    Receive an exclusive client gift, available only to customers who have instructed us.
  • Use us three times during the year
    Choose either:
    • A lunch voucher
    or
    • A charitable donation made in your name.
  • Use us eight times during the year
    Receive another lunch voucher or charity donation as our thanks.
  • Use us twelve times during the year
    As one of our most valued clients, we'll carry out one personal job for you free of charge.*

Services & Coverage

  • Junk clearance — Whole of London
  • Waste disposal — Whole of London
  • Transport of goods — Whole of London
  • Home removals — Whole of London
  • Secure storage — Whole of London
  • New furniture supply and install — Whole of London
  • Locksmith services — South East London
  • Inventory reporting — South East London
  • Professional cleaning — South East London

Contact

0208 261 7453 07476 482424 office@2ndchancesltd.com

The PM Buddy
Service
Promise
Same-day responses to emails and phone calls
A customer satisfaction guarantee
Our Aim

The PM Buddy Experience has one simple goal: to become the easiest contractor you'll ever work with.

Every email. Every phone call. Every quotation. Every job. Every time.

*Terms and conditions apply. Rewards may vary where company policies restrict the acceptance of gifts or vouchers.