Removals Terms and Conditions

Terms & Conditions

All bookings are subject to our terms and conditions

About us

We, 2nd Chances Ltd, a company registered in England under company number: 09367941  and with our registered office at: 24 Cherry Orchard Road BR2 8NE

Our VAT number is: 303144162

These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. For the purposes of this Agreement, an item is defined as the entire contents of a box, parcel, package, carton, or similar container, and any other object or thing that is moved, handled or stored by us. These terms and conditions can be varied or amended subject to prior written agreement.

Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, additional charges will apply in the following circumstances:

The work is carried out on a Saturday, Sunday, or Public Holiday, or outside normal hours (08.00-18.00hrs) at your request.

We supply any additional services including, but not limited to, moving extra items.

The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without structural alteration (in these circumstances we reserve the right to decline to undertake the removal or delivery of the specific item) or the approach, road or drive is unsuitable for our vehicles to load and/or unload within 20 metres of the doorway.

Goods are to be removed or delivered above the first floor of a building unless confirmed in writing at the time of the quote.

We have to pay parking or other fees or charges (including fines where You have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf.

There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work. We agree in writing to increase Our limit of liability.

We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) charges and congestion charges.

You agree to pay any reasonable charges arising from the above circumstances.

Unless agreed by us in writing, we will not:

Dismantle or assemble furniture of any kind.

Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

Take up or lay fitted floor coverings.

Move items to or from a loft.

Move or store any items excluded in the exclusion list.

Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

We recommend that a properly qualified person is separately employed by You to carry out these services.

If we do agree in writing to disassemble or re-assemble any items, as we can not confirm the condition of the item or their fixtures and fittings. then we can not accept liability for any damage to those items arising from their disassembly or re-assembly, and will only do so at your complete discretion.

If we do agree in writing to enter into a loft, then we can not accept liability for any damage caused to goods or property arising from working in that area.

Your responsibility

You agree to:

Agree that the value of Goods does not exceed £20,000. If it is established that the value of the goods removed and transported exceeds the value You have stated, Our liability will be reduced to reflect the proportion that Your declared value bears to their actual value. If the value of your goods exceeds £20,000, you agree to notify us before booking a job. Pay for any parking or metre suspension charges incurred by Us in carrying out the work. Be present or represented throughout the collection and delivery of the removal. Take all reasonable steps to ensure that nothing that should be removed or delivered is left behind, and nothing is taken away in error.  Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.  Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents. Ensure that all domestic and garden appliances, including but not limited to, washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them; Provide Us with a correct and up-to-date contact address and telephone number during removal transit,

Our responsibility

It is Our responsibility to deliver Your goods to You, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation.

If We fail to discharge the responsibilities identified, We will, subject to terms, be liable under this agreement to compensate You for such failure. We will not be liable to compensate You if these terms are met unless loss or damage occurred as a result of negligence or breach of contract on Our part.

If You do not provide Us with a declaration of value of Your goods, it will be assumed by us that the value of goods does not exceed £20,000 in total.

The following items must not be submitted for removal:

Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils and ammunition. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind. Goods likely to encourage vermin or other pests, or to cause infestation or contamination. Goods, which in Our opinion are hazardous to health, dirty or unhygienic, or likely to attract vermin or pests. We may refuse such goods without liability to You. Perishable items and/or those requiring a controlled environment.Any animals, birds, fish, reptiles or plants. Goods which require special licence or government permission for export or import. Under no circumstances will prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

If We do agree to remove such goods, We will not accept liability for loss or damage.

If You submit such goods without our knowledge, You will pay to Us any charges, expenses, damages, legal costs or penalties incurred by Us disposing of the goods.

6. Ownership of the goods

By entering into this Agreement, You guarantee that:

The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or You have the full authority of the owner or anyone having a legal interest in the goods to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement, and that they have agreed to them.

Charges if You postpone or cancel the removal

If You postpone or cancel this Agreement, We reserve the right to charge you a postponement or cancellation fee according to how much notice is given

We charge these fees based on an assessment of losses we have incurred as a result of You cancelling or postponing the removal. Examples of the types of loss We might incur are: administration/back office costs, being unable to refill a removal slot with another customer’s work, or engaging employees to work for your booked removal.

More than 10 working days before the removal was due to start: No charge

Between 5 and 10 working days before the removal was due to start: not more than 30% of the removal charge.

Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.

Within 24 hours of the move taking place; not more than 75% of the removal charge.

On the day the work starts or at any time after the work commences; 100% of Our charges.

Payment of invoice

Payment must be made in line with the payment terms detailed on your invoice. Your invoice will be issued to you via email. We advise you to make sure you have received your invoice within 24 hours of completion of work, and to check all inboxes including spam folders. We do not accept any liability for any delays in you receiving your invoice. Payments not made before or on the due date will incur an administration fee of £40 for invoices up to £999.99; £70 for invoices up to £9,999.99 and £100 for invoices over £10,000.00. We reserve the right to charge interest on any unpaid balance at the rate of 8% above the base rate as set from time to time by The Bank of England.

Any invoices that remain unpaid 30 days after the due date will be processed with the HMRC – at which point the customer will become liable for the additional fees – and we may apply for a county court judgement (CCJ)

If your invoice remains unpaid, we reserve the right to share your information and transfer the invoice to a third party for collection, and we may instruct a debt collection company to act on our behalf. The customer will be liable for the charges added by the third party.

We may invoice you at any time after we have provided the services

Time for payment of our invoices shall be of the essence of the contract.

Determination of the amount of our liability for loss or damage

Standard Liability.

If You advise Us of the value of Your goods prior to the work commencing, the amount of Our liability to You in the event of loss or damage to those goods will be a maximum liability of £20,000 in the event of the total loss of the goods. In the event of loss of or damage to Your goods, Our liability to You shall not exceed a sum equivalent to the cost of their repair or replacement – whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage.

Where the lost or damaged item is part of a pair or set, our liability to You, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

In the event of our liability to you representing the full value of an item, we may, at Our option, remove it as salvage. Where items are capable of repair for a sum less than the replacement cost, taking into account the age and condition, the repair cost will be Our maximum liability.

In the event of the loss of an owner packed container, we will accept a maximum liability of £100. In the event of damaged contents of an owner packed container or box, we are not able to accept liability.

Any damage or loss to goods must, by you, be reported to the staff present on the day of your removal before they have left the site, so that they can take pictures and report. You must then make a separate report to the office in writing with pictures of the item to info@2ndchancesltd.com within 7 days of the damage. We will not accept liability for any damages not in line with these terms.

10. Damage to premises or property other than goods

If we cause loss or damage to premises or property other than goods for removal as a result of our negligence,or breach of contract, our liability shall be limited to making good the damaged area only.

If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.

If we are responsible for causing damage to Your premises or to property other than goods submitted for removal, You must notify the staff members on the day before they have left the building and allow them to make their own report with pictures. You must email a separate report with pictures of the damage within 7 days to info@2ndchancesltd.com. We will not accept liability for any reports of damage not in line with these terms.

Exclusions of liability

In respect of Limited Liability, we will not be liable for loss of or damage to Your goods as a result of fire or explosion –  however that fire or explosion was caused, unless we have been negligent or in breach of contract.

Unless we are negligent or in breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods: –

Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones. Plants or goods likely to encourage moth vermin or other pests or to cause infestation or contamination. Perishable items and/or those requiring a controlled environment. Loss of structural integrity of furniture constructed of particle board resulting
from the crumbling of the board. Fur exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Mobile Telephones, Portable Media and Computing Devices. Any animals, birds or fish.

In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:

We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

Loss or damage arising from ionising radiations or radioactive contamination.

Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack.

We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: (a) there is no breach of this Agreement by Us or by any of Our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.

By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

By vermin, moth, insects and similar infestation.

By cleaning, repairing or restoring – unless we arranged for the work to be carried out.

Changes to atmospheric conditions which result in mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration, unless directly linked to ingress of water caused by Our negligence or breach of contract.

For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

Loss of, or damage to; china, glassware and fragile items, unless they have been both professionally packed and unpacked by Us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then Our maximum liability is limited to £100 for the entire contents of the box or the actual value of the damaged items (taking into account the items age and condition at the time of loss or damage) whichever is less.

For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment – unless there is evidence of related external damage.

For any goods which have a pre-existing defect or are inherently defective.

For items prohibited for removal or transport.

No employee of Ours shall be separately liable to You for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

Our liability will cease upon completion of delivery

 Time limit for claims

We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent, otherwise we shall not be liable

We will not be liable for any loss of, or damage to the goods, unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf. This must be in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event in detail within seven (7) days of delivery of the goods by us, in order for us to properly investigate the claim. We may agree to extend this time limit upon receipt of Your written request, provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

Delays in transit

Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.

Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control

Our Right to Hold the Goods (lien)

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

Our right to sub-contract the work

We reserve the right to sub-contract some or all of the work. If We sub-contract, then these conditions will still apply

Route and method

We have the right to choose the method and route by which to carry out the work and the location in respect of storage. Unless it has been specifically agreed otherwise in writing in Our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

Your forwarding address

You must provide a correct and up to date address and telephone number, and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by email. If We are unable to contact You, We will charge You any costs incurred in establishing Your whereabouts

Estimates and prices:

Unless agreed otherwise in writing, all prices provided remotely or without a full site assessment in advance of the day the work is to begin, are without exception, subject to an additional hourly rate if work exceeds the estimated amount of time we have given. As our diaries are carefully managed to ensure convenience for you and our other customers, if we finish sooner than the estimated amount of time we have given for your job, we are unable to reduce our original price as this time has been allocated already and can not at short notice be reduced.

If, for any reason, where we are not at fault, including but not limited to – Delay in completion, Delay in access to delivery address,  we are not able to complete your delivery within the allocated time or inside of our normal working hours, then additional charges will apply.

If no access is given to a delivery address, then we are unable to store your goods on our vehicles overnight and reserve the right to deliver these goods into a storage unit of our choice. All costs involved will be passed over to you, we accept no liability for your goods whilst in storage. The re delivery of these goods from storage to you will be treated as a new job.